We have guidelines setting out how quickly we respond to complaints about anti-social behaviour: For extreme anti-social behaviour, such as racial harassment, drug dealing and violence – response within one working day;
- For obscene/offensive graffiti – response within 24 hours
- For all other reports five working days.
Your Tenancy and Neighbourhood Officer will offer support, and discuss with you what further action should be taken and when.
We will check with you before contacting or involving anyone else.
We will do all we can to resolve the problem without delay and the need to take legal action. We want to avoid additional stress to anyone suffering as a result of anti-social behaviour.
If at any time there is a risk of danger, you must call the emergency services immediately. If the problem is criminal, including violence, threats of violence, intimidation, vandalism and dangerous driving, you must report this to the police as a crime and ask for a crime number.
You can get more information about contacting your local police force. If you go to the Thames Valley Police or Hampshire Police website you can type in your post code and get contact details for the police officers who cover your area. Follow the links below to go to either of these sites.
http://www.hampshire.police.uk/internet/
http://www.thamesvalley.police.uk/contactus.htm
http://www.mediationinaction.com