It is the responsibility of the housing association to repair and maintain:
- The structure of the building including foundations, walls, windows, external doors, roofs, rainwater goods, chimney stacks, plaster, floors, stairs;
- Structural fittings and fixtures of the building, including internal doors, kitchen units, sanitary ware, internal joinery, cupboards and fireplaces;
- Service installations including drains, inspection chambers, wastes, water pipes, electrical installations, gas pipes, central heating, communal lights, fire alarms, warden call alarms, door entry phones, lifts, communal television aerials;
- External decorations including re-decorations externally and to communal areas every six years and renewal of defective external joinery;
- External works including paths; clothes posts; fences;
- Communal facilities of flats and sheltered schemes, including paths; drying areas; communal lounges, launderettes, hobbies rooms and bathrooms; paved areas; grassed areas.
The resident is responsible for:
- Any repair caused by the neglect, misuse, willful or accidental damage of the resident, his or her family or their visitors to the property;
- The repair of minor plaster cracks of under 3mm width;
- Internal redecorations;
- The renewal of light bulbs, other than communal lights;
- The replacement of lost keys or a resultant change of locks to doors and windows;
- Maintaining their garden;
- The repair or renewal of timber sheds, outbuildings or greenhouses.
Rechargeable repairs
The cost of a repair may be recharged to you in the event of any of the following:
If access is not provided at the time of any appointment the Association will claim compensation from the resident for an abortive call. Please make every effort to ensure access is provided on an appointment.
- A charge will be made if a repair is found to be due to vandalism, abuse or your own negligence.
- The cost of damage caused when the Association has to force entry because you fail to give access in an emergency.
- If you lose your keys.
- If the Association carries out any non-contractual repairs.