A Lifeline Alarm provides a link to the outside world for people who want to continue living independently but want 
the peace of mind, that help is available when they need it. At the touch of a button the system summons help and operates 24 hours a day, every single day of the year.
What do I need?
The Lifeline Alarm unit is plugged into your normal telephone point. You will be provided with an alarm pendant which you can wear anywhere in your home (and sometimes even in your garden). If you fall or feel unsafe, you press the button on the pendant and you are put directly in touch with an operator at the Control Centre. They get in touch with one of the contacts you’ve chosen, who will come and assist you. It’s that simple.
Who do I chose as a Contact?
A contact is anyone that you choose to hold a key to your home. They can be your neighbour, your friend or perhaps a relative, whoever you trust and choose. You provide the details and the Contact Centre hold on to them, so when you need help, they can get in touch with the right people to help you.
What if they can’t get hold of my Contact?
If the Operator can’t reach your named contact when you’ve called for assistance, you need not worry. They will call the Emergency Services who will be at your door promptly to help you.
What else do you offer?
Key Safe:
A key safe is fitted to the outside of your home so that in the event of an emergency, either a trusted contact or the emergency services can get into your home using a key. Without a key in an emergency, they may have to force entry. The safe is Police-approved and requires a five-digit code of your choosing to access the key. The price list for this service is enclosed.
Mobile Warden Scheme:
If you would rather not have a neighbour, friend or relative as your contact, or want a more local contact for Lifeline to reach, you could opt for the Mobile Warden scheme. This will provide you with a local mobile warden available 24 hours a day who can be called to help you. This scheme allows you to get the benefits of Lifeline without relying upon friends or family. Prices vary, so to get a quote for this service, please call the Lifeline Team on 01628 543160.
Who can get a Lifeline Alarm?
Lifeline has a wide range of users, from young people who are disabled or suffering from illness, through to frail elderly people. All have one thing in common, they want to maintain an independent lifestyle, but want the security of knowing they can summon help, if they need it.
How much does it cost?
The Lifeline Alarm charges are currently under review. Please contact the Lifeline Team on 01628 543160. We lease you the Lifeline unit and set it up in your home, ensuring there are no problems or difficulties. If you need financial support, you may be able to apply for grants to purchase a unit. If you receive Housing Benefit, Council Tax Credits or Guaranteed Pension Credit you will be entitled to a reduction in the rental fee for the unit. If you would like further information on financial support, please call 01628 543160.
How do I apply?
If you would like to maintain your independent living and have a unit installed in your home, please print off and fill out the application form here and return the form to us at our address below. On receiving the form, we will begin the process of installing the Lifeline. If you have any questions, please contact the Lifeline Team on 01628 543160.
How do I pay?
An initial payment must be made to cover rental for the first quarter before we set-up the unit in your home. A Direct Debit will need to be completed for future payments. Payments are deducted quarterly (March, June, September and December) on the 25 of each month.
What happens if the unit doesn’t work?
Any technical faults are rare and are given top priority. All problems will be acted upon within two working days of being reported to us. Any maintenance issues or technical faults are repaired free of charge as part of your lease. Any lost pendants will incur a charge of £65 to replace and you will be held liable for the cost of repairing any damage which is not technical (e.g. spillages).
What do I do if I no longer need a Lifeline?
As part of our lease agreement of the system, all Lifelines including pendants are the property of Housing Solutions. Please inform the Control Centre when the Lifeline is no longer required and return them to the address below.
Please note that you are responsible for any payments incurred until the Lifeline has been returned and received at the above address.
Data Protection
All information is securely stored in accordance with the latest Data Protection legislation. For more information regarding Data Protection, please visit www.housingsolutions.co.uk/residentsinformation/policies.aspx
For any further information or to return your application form, please contact the Lifeline Team:
01628 543160
Housing Solutions
Crown House
Crown Square
Waldeck Road
Maidenhead
Berkshire
SL6 8BY